Welcome to Jill's Office! - Start Date January 13th 2025
At Jill's Office, we're more than an answering service-we're the backbone of small business success! We blend cutting-edge technology with genuine human connection to help businesses thrive and customers smile.
We've built a workplace where growth and collaboration shine, guided by our core values:

• We Are Growth-Minded: Every challenge is an opportunity to learn, improve, and succeed.
• We Put Team Over Ego: Collaboration is key. We celebrate each other's victories and rise together.
• We Are Consistent: Excellence isn't just a goal; it's our standard, every single day.
• We Get the Bigger Picture: Our work empowers small businesses nationwide, making a real difference in the world.
• Join us and be part of a team where your creativity is valued, your efforts are celebrated, and your voice makes an impact. Let's work together to support small businesses and create something extraordinary!

Who You Are

• You're a motivated professional who thrives in a fast-paced environment. You bring a positive attitude, a knack for problem-solving, and exceptional communication skills. Specifically, you:
• Have outstanding customer service skills and a friendly, professional phone presence.
• Are punctual, dependable, and committed to your team.
• Hold a high school diploma or equivalent.
• Type at least 40 words per minute with ease.
• Adapt quickly to new challenges and technology.
• Are available to work weekends (preferred but not required) and can take on flexible shifts.
• Bring prior experience in customer service or call centers (a plus, but not required).
• Speak Spanish fluently (extra pay provided for bilingual skills).

What We Offer

• At Jill's Office, we invest in our team with benefits and opportunities to grow. Here's what you can expect:
• Pay Rate: $15.00-$16.00 per hour to start.
• Performance Bonuses: Monthly rewards for top performers.
• Paid Perks: Paid time off, including your birthday, gym membership, and life insurance.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• Mental Health Support: Access to free counseling services.
• Flexible Work Options: Work from home after 90 days based on performance.
• Career Growth: On-the-job training and opportunities for advancement.
• Employee Rewards: Shift differentials for nights and weekends, and bi-annual pay increases.

What You'll Be Doing

• Empowering Small Businesses: Manage phone calls, schedule appointments, and deliver excellent customer service.
• Delivering Positivity: Make every interaction count by uplifting customers and representing Jill's Office with professionalism.
• Living Our Values: Embody our principles of growth, teamwork, consistency, and understanding the bigger picture.
• Resolving Customer Inquiries: Act as the first point of contact for resolving questions or concerns, using problem-solving skills to deliver timely and effective solutions.
• Maintaining Accurate Records: Update and manage customer information in the system with precision, ensuring schedules, messages, and details are always up-to-date and accessible.

Job Details

• Type: Full-time (40 hours per week; 5 days, 8-hour shifts).
• Hours: Shifts between 9 AM - 8 PM; weekend availability preferred.
• Physical Requirements: Ability to sit, talk, and type for extended periods.

Ready to Join Us?
If this sounds like you, we'd love to hear from you! Join a team where your contributions are valued, your ideas matter, and your work makes a real impact for small businesses across the country. Apply today and let's grow, thrive, and succeed together!