Job Details
Job Location
Delamar Mystic LLC - Stamford , CT
Description
JOB TITLE : Night Audit
REPORTS DIRECTLY TO : Front Office Manager
DEPARTMENT : Front Office
DEPARTMENT HEAD : General Manager
Responsibilites
1. To take accountability for the total hotel operation during the overnight shift
2. Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
3. To be fully aware of all hotel reservations procedures, credit policies,room rates, availability restrictions, confirmation and cancellation policies
4. To be fully aware of all hotel services and facilities and be able to promote them whenever possible
5. To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
6. To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
7. To supervise and direct the activities of other hotel over night staff members
8. To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller
9. Be fully conversant and be able to operate all functions of the hotel's Property Management System
10. To ensure the professional handling of all late room and cancellation, no shows
11. To exchange and compile Occupancy Report for the chosen hotels within the vicinity
12. To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to "on call" Engineering Department
13. To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard
14. To maintain communication with the Front Office by recording all relevant information in the Front Office Log Book
15. To perform handover with AM Front Office Manager/Shift Leader
16. Ensure that all overnight reports are compiled and distributed accurately and on time
17. To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
18. To exhibit sound professional judgment, adhering to established hotel standards, when accepting any "walk-in" guests
19. To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
20. Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees
21. To be fully aware and adhere to Health Safety and Fire