Returns Organization

• Sort Returns in date order when mail is dropped off by the carrier (USPS, FedEx, etc.)
• Sort out non Fulfillment department packages and deliver them to the appropriate department.
• Sort out all Customer Service package and Return to Sender packages
• Organization of rejected returns for the Customer Service team
• Making sure all rejected returns are documented, bagged, and sorted appropriately

Processing Returns - Loop

• Processing all delivered returns in Loop Platform
• Thoroughly checking all returned pieces to ensure all are in new condition and follow return guidelines
• Separating out and discrepancies for further review
• Prompt communication with Client Care Lead + Client Care manager in slack on all return issues
• Ensure all returns are processed within 5 business days from the date of delivery

Client Communication

• Document all rejected returns using Slack
• Reaching out to clients via Gorgias platform with Reject returns macros or regarding any return discrepancies.
• Looking into return discrepancies in the Shopify Platform
• Manually adjusting/refunding returns in Shopify as needed