Job Summary:
The receptionist/scheduler is a full-time position at Ghent Chevrolet Cadillac. Located in Greeley, Colorado, the receptionist/scheduler will be responsible for being the first point of contact for guests reaching out to the dealership. The receptionist/scheduler will have a positive attitude, excellent customer service skills and the ability to assist guests during business hours. The position will also include scanning documents into our document scanning system daily and scheduling guests with the service department and/or outside vendors as needed.
Responsibilities:

• Answering, screening, and forwarding calls, and taking and passing on messages to the appropriate individual.
• Ensuring messages and information is logged in appropriate systems or sending information to appropriate departments for messages.
• Scheduling appointments for customers for installation of accessories with the service department and approved vendors.
• Provide follow-up for guests who are communicating via the dealer systems, provide feedback as needed to the department managers.
• Provide follow up for guests who miss appointments to try to re-engage the guest to visit the dealership or reschedule their missed appointment (sales and service).
• Scan documents into electronic filing system.
• Communicate with team members and department managers to direct guests as needed.
• Directing visitors: Escorting visitors to their destinations and informing other employees of their arrival.
• Scheduled hours are 9am - 5:30pm, this is an in-person position.
• Other duties as assigned.
  Requirements:
• Provide excellent customer service to internal and external customers.
• Strong organizational skills.
• Ability to work with a team.
• Positive attitude.
• A willingness to learn new processes and support all departments.
• Minimum of one year office or similar experience required.

EEOC Statement:
Ghent Motor Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, age, national origin, disability, genetic information, or any other status protected by applicable federal, state, or local laws.