State Farm Agency, located in Edinburg, TX has an immediate opening for a Customer Service Representative. This is a low-pressure, high-reward customer service position for someone who is motivated and has a passion for helping others! Insurance experience is not required, we will train the right person with the right skill set!
The main role is to ensure excellent service standards, respond efficiently to customer inquiries, maintain high customer satisfaction, and support our awesome sales team! Ideal candidate is a professional with a great attitude. Someone with an outgoing, energetic, vivacious personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
This is a fun team and a busy office; we need someone who will thrive in a team environment.
Please only apply if you meet the following criteria:
- Must have or be willing to obtain Property and Casualty insurance license
- Fluent in Spanish and English; highly preferred
- Must have the ability to commute to our local Edinburg, TX location, this is an in-office position.
If you meet the criteria above, please submit your resume and we will follow up with the next steps!
Responsibilities include but not limited to: - Answer phones and greet clients.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Provide excellent customer service every day!
As an Agent Team Member, you will receive... - Competitive base pay (based on experience and active insurance licenses)
- Monthly bonus opportunity based on performance
- 37-hour week but paid on 40 hours
- Personal leave, sick leave, and vacation time
- Free uniform/shirts
- PTO/Vacation/Parental Leave
- Training and Development on systems
- Valuable experience
- Rewarding career opportunity with growth potential and advancement within the agency
Requirements: - Property and Casualty license must be able to obtain
- Insurance experience is helpful but not required
- Bilingual (Spanish/English) highly preferred
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Ability to multi-task
- Ability to effectively relate to a customer
- Excellent Customer Service skills