CustomerService Representative
Location: Alabaster, AL
Address: 700 Industrial Park Dr, Alabaster, AL 35007
Requisition: 4572
Position Summary: The Customer Service Representative willbe required to be proficient in the day-to-dayoperations of customer service andshipping. An employee in this position will display leadership traits and willsupport both the customer service andshipping teams to provide a highlevel of initiative internally and external support for Avanti's customers.
Qualifications: To perform this job successfully, anindividual must have a thorough understanding of the processesto perform essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
EssentialDuties and Responsibilities: include thefollowing:
Facilitation of day-to-day operations supporting customer service job functions, which include but are not limited to:
Providing quotation requests, Create and process all new orders, Complete order verification process, Invoice all completed shipments.
Answering customer inquiries via email and telephone
Executing customer service tasks associated with Millipore-Sigma
Ensure customer satisfaction by addressing any of their needs
Perform the order picking selection process within a walk-in freezer, enduring temperatures as low as -20°C or lower
Execute and coordinate shipments of dangerous goods materials adhering to IATA rules and regulations
Perform systematic and in person inventory management tasks
Ensure quality standards are maintained throughout the entire shipping process
Education and/ orExperience: High school diploma or equivalent.3-5 years' experience preferred.
Skills and Abilities:
Strong attention to detail
High level of reliability
Ability to complete multiple tasks simultaneously.
Strong organizational skills
Excellent written and verbal communication skills.
Self-motivated
Ability to work both in a team environment and work independently.
Must demonstrate leadership traits - communicates well, is dependable, leads by example, enthusiastic, shows initiative and integrity while performing responsibilities of the position.
Demonstrates the ability to problem solve with minimal to no assistance.
Must demonstrate strong organizational and time management skills.
Exercises sound judgment and knows when to request assistance and when to make a decision.
Other Qualifications:
PIT Certified (LP & Electric)
Knowledge of ERP & SAP software (Preferred, but not required)
Knowledge of MS Office software
Understanding of international trade and customs regulations
PhysicalDemands:
While performing the duties of this job, the employee is regularly required to talk, listen and depict instructions, interact with customers,consumers, and/ or other employees.
Has the ability to lift to 50 lbs. (Approved PPE provided, if requested)
Must physically be able to bend at the knees in order to reach designated locations during the order selection process.
Must be physically able to stand for long periods of time.
Must be physically able to walk long distances.
Must be physically able to work in -20°C freezer for extended time periods- (Safety PPE provided)
WorkEnvironment: This job takes place in both an office setting, in addition to awalk-in freezer setting.
Application Information:
Croda recognizes employees as our strength and the diversity theybring to our workforce are directly linked to our ongoing success. We are anequal opportunity employer and place a high value on diversity and inclusion atour company. We do not discriminate on the basis of any protected attribute,including age, race, color, religion, national origin, gender, sexualorientation, gender identity, gender expression, marital or veteran status,pregnancy or disability, or any other basis protected under applicable law. Inaccordance with applicable law, we make reasonable accommodations forapplicants' and employees' religious practices and beliefs, as well as anymental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.