Customer Service Representative, Medical Store at Norco, Inc. in Coeur d'Alene, Idaho, United States Job Description Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Follow call 'scripts' when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions Keep records of customer conversations in Norco's electronic system in a comprehensible way Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Demonstrate in-depth knowledge of products, placement, availability, price and use Efficiently assess customer needs for product or services Educates patients/clients on medical products and services Process customer orders and accurately input customer orders into the computer Perform other tasks as assigned or necessary Qualifications High school graduate or equivalent Excellent customer service skills Strong phone and verbal communication skills along with active listening skills Ability to multi-task, set priorities, and manage time effectively Good typing and 10-key skills Ability to sit for extended periods of time Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position Ability to occasionally lift and/or carry objects weighing up to 100 lbs. To view full details and how to apply, please login or create a Job Seeker account