Overview :

Who WE Are:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:

- We create trust

- We are team players

- We apply a can-do attitude

- We create innovative solutions

Patient Care Coordinator Purpose Statement:

To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Responsibilities :

Essential Job Functions:

Drive Patient Appointment and Clinic Revenue Generation:

- Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.

- Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.

- Make confirmation calls to ensure Patients are present at their scheduled appointment time.

- Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.

- Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLifes vision; Help More People Hear Better.

- Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.

Manage Patient Relationship and Community Engagement:

- Become a subject matter expert and execute all HearingLife operational process and procedures called All The Right Things including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.

- Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.

- Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.

- Support the organizations vision to Help More People Hear Better by participating in community outreach programs such as Campaign for Better Hearing.

- Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.

Administrative Functions:

- Handle Insurance and Managed Care Benefit

- Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.

- Maintain patient files in accordance HIPAA & legal compliance regulations

- Master the required computer skills including CRM database

- Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices

- Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.

- Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner

- Maintain an accurate account of petty cash funds, bank deposits, and credit transactions

- Submit daily end of day reports to corporate partners

- Ensure all patient documents are completed timely and accurately

- Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.

- Process CareCredit applications, where applicable by state law

- Maintain an accurate record of clinic inventory

- Order and maintain clinic supplies

- Answer phone calls, emails, return calls and patient follow-up calls

- Partner with Provider to ensure office is clean and well-maintained

- Be a company ambassador with new hire referrals

Qualifications:

Education and Experience:

- High School Diploma or equivalent; Associates degree preferred but not required.

- Minimum of 1 year of previous front office, preferably in a customer service or sales setting.

- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.

- Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.

- Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.

- Outstanding planning and organizational skills.

- Superior multi-tasking and time management discipline.

- Ability to work independently and collaboratively with staff and support services.

Travel:

This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

Benefits:

Paid time off / Company paid holidays / floating holidays

Health/Medical/Dental/Vision

Competitive 401(k) Program

Exclusive Discounts & Programs

Education Expense Reimbursement

Basic life and AD&D insurance

DMIT Program: Dive deep into management insights.

Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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