This remote (Jacksonville/St Augustine, FL area ) position requires a dedicated area at home that is quiet and free of distractions, with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.
This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job Responsibilities:

• Account Management Duties
• Data entry, detail oriented and problem solving skills
• Follow up with internal departments for customer resolution
• Answer questions and troubleshoot customer issues
• Timely responses and accountable for productivity
• Positive attitude , team player , results oriented

• Read and analyze documents such as customer orders
• Effectively communicate with co-workers and customers alike
• Help with the training of employees
• Apply common sense understanding to carry out oral and written instructions

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer literacy is necessary