Job Description:
If you want to know about the requirements for this role, read on for all the relevant information.
Description
Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.
Our next training class will begin on Monday, February 3, 2025.
At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.
Would you describe yourself with any of the following characteristics? If so, this could be an excellent opportunity for YOU!
Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator
Details
In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:
Provide excellent customer service to all consumers and third parties on both inbound and outbound call
Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
Be a problem-solver and work with consumers to come to a resolution on their account
Utilize a call flow that guides you through your calls
Locate consumer contact information
Ability to positively and efficiently implement changes required by the client
Review statistics that are sent by management to ensure job requirements are being met
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
Ability to work in a positive and collaborative manner with co-workers
For employees who go above and beyond and other expectations:
Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is around $750 and on average over 50% of the department earns a commission
Must hit productivity, schedule adherence, and quality expectations
General Information
Location: Cedar Falls, Iowa
Relocation Expense Covered: No
Employee Type: Full Time
Industry: Call Center
Required Degree: High school or GED
Manage Others: No
Requirements
U.S. Citizenship or 3-year legal residence
Position Quick View
Wage: $17.75 - $20.00 Hourly
Commission: $750 monthly (on average)
Hours: M-F three shifts a week 8a-430p;
One shift from 11:30a-8p and one shift from 9:30a-6p
Remote Option: N/A
Training: 3 Weeks Paid
If you have questions about this position, please call Morris Anderson at 319-833-1099.
CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws.
Background checks and drug testing required.
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CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.