Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

ESSENTIAL JOB FUNCTIONS

1. Consistently offer professional, friendly and proactive guest service while supporting fellow employees
2. Communicate all departmental policies, procedures and other required service standards
3. Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
4. Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
5. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
6. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
7. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
8. Maintain positive guest relations at all times.
9. Resolve guest complaints, ensuring guest satisfaction.
10. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
11. Review B.E.O.'s (Banquet Event Orders) at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow through on Banquet support needs required from Stewarding.
12. Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
13. Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies

PHYSICAL ABILITIES

1. Exert physical effort in transporting chemicals, Queen Mary’s, palette jack, pots and pans (50-150 pounds) throughout the hotel.
2. Endure various physical movements throughout the work areas.
3. Frequent lifting, kneeling, pushing, and pulling
4. Frequent bending and reaching
5. Reach 1-2 feet.
6. Remain in stationary position for 1-3 hours throughout work shift.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Meals
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities.