Insight Global is looking for an Electro/Mechanical Technician. This person will be part of a small, growing business centered on designing and delivering high-tech industry solutions that is committed to provide the best customer satisfaction in our industry.
Responsibilities:
· Field Escalation Phone Support/Software reporting system to our customers field engineers - able to apply logical trouble shooting, superior product knowledge and strong customer management skills to resolve the root cause of problems under potentially stressful situations for both existing and newly launched products.
· On-site support to our dealers and partners for installations and technical escalations not resolved through phone support. Providing both strong technical skills as well as high levels of professionalism as we also represent our dealers and partners finishing inline/offline solutions, mailing systems, and packaging equipment.
· Product Demonstration to prospective clients either live at our Customer Support Center or through remote methods (recorded or live / streaming). Demonstrating superior product knowledge and communication & presentation skills to articulate product strengths, and more importantly properly set customer expectations.
REQUIRED SKILLS AND EXPERIENCE
Must Haves:
- Strong Technical Background (mechanical systems, mechatronics, or electrical).
- Experience troubleshooting electrical and mechnical issues on equipment.
- Years of experience: 5+ years.
- Product/equipment experience: printing, document finishing devices.
- Needs experience with break/fix, install, diagnostics.
- Remote IT support experience (phone and video conferences to diagnose issues).
- Valid Driver’s license and Passport.
NICE TO HAVE SKILLS AND EXPERIENCE
- Technical background in the digital printing or document finishing industry, mailing systems or packaging industry will be helpful.
- Any exposure to AI applications a plus.
Compensation:
$60,000 to $68,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.