IT Service Delivery Technician

Plymouth, MN

7 Months

$35/hr on W2

Description:

8 am - 5pm local with potential for overtime and weekend work occasionally.

Fully onsite position

14550 28th Avenue North, Plymouth, MN 55447 (Will be responsible for 5 locations in the Minneapolis area, max distance is about 30 min between a couple of the offices.

Longest distance is roughly 30 minutes per Google.

Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required).

Position will convert to full-time

Interviews will be conducted virtually

Must have good technical experience (3 - 5 years experience required)

Role Overview: Provide first and second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.

Qualifications:

At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.

Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.

Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.

Troubleshooting: Experience with hardware/software troubleshooting.

Data Privacy: Knowledge of data privacy laws.

Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment.

Communication: Clear written and verbal communication.

Planning & Prioritizing: Ability to manage tasks based on business impact.

Plus if someone has manufacturing setting experience