Insight Global is seeking a Desktop Technician to sit in Washington DC in support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to 50 VIP level government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.
Required Skills & Experience
- Bachelors Degree with 2+ years of professional IT experience
- Experience using ServiceNow or other enterprise ticketing system
- Experience troubleshooting both local and network printers
- Experience providing both in person and over the phone support
- Moderate to advanced troubleshooting skills
- working with hardware and software issues
- Great customer service (will be sitting on client site working directly with end users)
- Eligible for public trust
Nice to Have Skills & Experience
- Entry level IT certification (A+, Net+, Sec+, etc. )