Director IT Digital Commerce

What Will You Do?

We are seeking a highly motivated and hands-on Director of Engineering - Digital to lead the delivery and strategy for AshleyFurniture.com, our consumer-facing mobile application, and play a key role in shaping our omnichannel strategy. This role will focus on engineering and delivering exceptional experience layers across all customer and associate touchpoints. The Director of Engineering - Digital reports to the Senior Vice President (SVP) of Retail Technology.

Key Responsibilities

Leadership & Strategy

• Collaborate on and implement a comprehensive omnichannel strategy across all customer and associate touchpoints, including the standalone website, mobile application, clientelling application within stores, point of sale systems, and customer service support tools.
• Provide technical leadership to cross-functional engineering teams, fostering collaboration, innovation, and a culture of excellence.
• Set clear goals, establish KPIs, and drive continuous improvement to measure success.

Engineering Excellence

• Oversee the engineering and delivery of AshleyFurniture.com and the consumer-facing mobile application, ensuring high performance, reliability, and scalability.
• Lead the technical design, development, and deployment of customer experience layers across various platforms, championing best practices and efficient solutions.
• Embrace agile methodologies and invest in dual-track Agile Delivery models to enhance customer experiences and optimize delivery processes.

Team Development

• Build and mentor a high-performing engineering team, ensuring that engineers are directly aligned with key delivery areas and skillsets, fostering a collaborative environment with deep subject matter expertise.
• Identify and develop future leaders within the team, providing growth opportunities and a clear career path.
• Cross-Functional Collaboration
• Partner with key stakeholders, including product management, UX design, and customer operations, to align engineering initiatives with business objectives and drive strategic alignment.
• Collaborate closely with the Agile Delivery team to identify and address bottlenecks, constantly seeking improvements in delivery processes and cross-functional communication.

Technology Management

• Stay at the forefront of industry trends and emerging technologies, identifying opportunities to continuously improve our digital experiences and maintain our competitive edge.
• Ensure scalability and maintainability of solutions, leveraging global talent strategically to optimize costs and resource allocation.
• Be a champion for technical innovation, driving initiatives that enhance the overall customer experience and create a seamless and engaging omnichannel journey.

Job Qualifications

• 10+ years’ experience of developing world-class customer-facing experiences having more than 100M sessions annually.
• 7+ years leading and managing large cross-functional delivery teams.
• Strong working knowledge of modern web technologies, including modern JavaScript frameworks (such as React, Angular, or Vue.js), design systems, and content delivery networks (CDNs).
• Demonstrated expertise in CI/CD methodologies utilizing Kubernetes to automate and optimize deployment pipelines.
• Proven experience in a senior engineering leadership role within a large, customer-facing organization.
• Demonstrated success in developing and executing omnichannel strategies.
• Extensive experience with digital platforms, including websites, mobile applications, and point of sale systems.
• Strong knowledge of agile methodologies and experience driving agile transformations.
• Excellent leadership and communication skills, with the ability to influence and drive change across cross-functional teams.
• Deep understanding of customer experience, with a track record of delivering high-quality, user-centric solutions.
• Ability to manage and prioritize multiple projects in a fast-paced, dynamic environment.
• Technical expertise, ideally with a background in engineering or computer science.

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

Ashley Furniture is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.