The Customer Service Representative in our Denver location (Glass) facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner.

• Earn $21.50 per hour
• Full Time - 8:00am - 5:00pm
• Advancement Opportunities
• DailyPay Partners (Work Today, Get Paid Tomorrow)

Here's What You'll Get To Do

• Team player who works well with all levels in and outside of the organization.
• Proficiency in MS Office applications, Word, Excel, E-mail.
• Knowledge of basic math operations, fractions, and decimals.
• Must be willing to work overtime.
• Skilled and accurate (45wpm) in data entry and with 10-key operation experience.
• Strong ability to follow-up, attention to detail and organization.
• Ability to read and comprehend instructions, correspondence, and memos.
• Answer purchase inquiries regarding pricing, delivery, lead time etc.
• Respond to customer inquiries in a timely manner.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
• Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch.
• Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work.
• May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.
• Demonstrate attention to detail, accuracy, and thoroughness to minimize losses.
• Able to work independently arid efficiently to meet deadlines.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Here's What We're Looking For

• Minimum of one-year experience as a Customer Service Representative. Office environment preferred.
• Previous experience in the Architectural Glass Industry highly preferred.
• Ability to read, analyze, and interpret general technical procedures.
• Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry preferred.

Physical Requirements

• This position is mostly sedentary working at a desk with a computer however you may need to put on company issued safety gear to enter the production floor.

**Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
Work Today, Get Paid Tomorrow!
Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.
What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/DisabilityIf you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)