Key Points to related with this role

• Tools: any type of case management system experience is helpful (Salesforce)
• Word excel and outlook also helpful experience
• Need to have customer service experience
• Reasoning for opening: growth
• 6 week training then fully remote - if there are performance issues or errors, they may have to go back on-site.
• Time off is not permitted during training
• VERY METRICS BASED ROLE - need to be highly motivated and hard working.

Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30am-10:00pm CST.

Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. 5 to 7 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.