Job Title: Customer Service Representative 4Location: Peoria, ILDuration: 24 MonthsHybrid (3 days in office per week)Position's Contributions to Work Group: - Adding new card holders to summaries and balancing summaries- Reconciling accounts- Creating reports for adding receipts, expense types, and itemizations- Responsible for refunds- Keeping an eye out for activations and providing activation tips- Assisting with leave of absencesReason/motivation for request:- BackfillTypical Day or Week in the RoleTypical task breakdown:- Adding daily numbers and new cardholders to summaries- Submitting terminations- Add files to bank summaries- Answering emails on aged and aging expenses- Answering questions about procurement card and travel cardInteraction with team: - Working closely with team- Individual and team tasksWork environment: - Office environment; in office 3 days per weekCandidate RequirementsEducation & Experience Required:- High school diploma or GED required.- 8-10 years customer service related experience required.Top 3 Skills1. Strong communication skills (email and verbal). Ability to assist unsatisfied customers in a positive manner. Responses should be professional and business appropriate.2. Self-starter with strong initiative. Little to no follow-up required.3. Able to easily identify what work should be prioritized.Additional Technical Skills(Required)Candidate will be working in the credit card company's software. MS Excel (Pivot Table, V-Lookup knowledge is desired).(Desired) Ability to learn new systems/software quickly.SAP Concur experience.Workday experience.Previous credit card administration experience.Expense book reconciliation.Bookkeeping/accounting backgroundSoft Skills(Required)Team player. We have a high functioning team environment and need a candidate that can contribute effectively.ce agents may be inbound, outbound or a combination of both.ET_SM01