The Scheduling Coordinator keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.

Job Responsibilities

Job Management

• Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
• Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
• Understand site access requirements and organize access equipment like scissor and boom lifts
• With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans

Customer Service

• Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
• Help update deal information throughout the job lifecycle

Financial Management

• Maintain good quality records using online tools like G-suite
• Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
• Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required

Qualifications

• Bachelor's Degree in a relevant field or commensurate experience
• Responsive and friendly customer service
• Effective organization of multiple concurrent activities
• Diligence to support the team throughout the job process
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM experience is a plus

Benefits & Perks

• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more *For eligible employees
• 401(k): American Window Film will match 3% of what you contribute
• American Window Film Perks:
• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

• PAY RANGE: $26 - $30/hour

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got her today is not how we will get there tomorrow