Swoon works directly with a Chicago-based architectural lighting and integrated acoustical systems manufacturer. We are seeking a Customer Service Project Leader to join the team.

Location: fully onsite in Chicago, IL

Duration: 6 month contract to hire

Compensation: $70 - 75K annually

Customer Service Project Leader

We are seeking a detail-oriented professional with experience in project or order management to oversee large customer orders and ensure exceptional service. This role involves managing order configuration, processing, status updates, delivery deadlines, and complaint resolution while maintaining a strong commitment to meeting customer needs. Reporting to the Customer Service Supervisor, the individual will build and sustain business partnerships with a set customer base.

Key Responsibilities:

• Process and manage customer orders with accuracy and efficiency.
• Respond promptly to customer inquiries and deliver information within agreed timelines.
• Maintain accurate and up-to-date customer databases.
• Resolve complaints and claims in line with department policies.
• Manage a monthly budget to address and resolve escalated issues.
• Build and maintain strong customer relationships.

Key Competencies:

• Problem-solving under pressure and meeting tight deadlines.
• Strong verbal and written communication skills.
• Customer-focused with a sense of urgency.
• Detail-oriented, organized, and capable of multitasking.
• Professional demeanor and attitude.

Qualifications:

• Associate degree in business (preferred).
• 3-5 years of customer service experience (e.g., order entry, customer care).
• Experience in lighting, electric, or construction industries is a plus.
• Proficiency with MRP systems, Windows, and MS Office Suite; JD Edwards preferred.