Customer Success Specialist

In this role, you will handle inbound calls from customers, agents, and third parties while managing policy changes and project assignments with precision. Success in this position requires attention to detail, a collaborative mindset, and the ability to adapt to a fast-paced environment. Representatives are expected to demonstrate sound judgment, flexibility, and a customer-first attitude in every interaction.

Key Responsibilities

• Address inquiries from customers and agents, escalating issues to supervisors when necessary.
• Accurately input and update policy information in line with established procedures.
• Manage multiple tasks efficiently in a dynamic, fast-paced setting.
• Respond to questions about policies ensuring thorough follow-up for every interaction.
• Strive for first-call resolution to deliver seamless customer experiences.
• Research and implement policy changes or corrections using sound business judgment and company guidelines.
• Provide exceptional service by exceeding customer and agent expectations through positive interactions and in-depth product knowledge.

Qualifications

• Bachelor's Degree.
• Exceptional interpersonal, communication, and organizational skills.
• Strong analytical and decision-making abilities.
• High energy, self-motivation, and a proactive approach to problem-solving.