Senior Technical Writer

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

We are seeking a Senior Technical Writer to lead the creation of a robust user guide for a developing service software application. This role combines hands-on documentation work with mentorship responsibilities, including training a junior technical writer. The ideal candidate will bring expertise in single-source documentation, information architecture, and software documentation practices.

ESSENTIAL FUNCTIONS:

• Mentorship : Train and guide a junior technical writer in performing assigned tasks effectively.
• Documentation Development: Collaborate with developers and the junior technical writer to design a comprehensive user guide using UX/UI design principles.
• Content Conversion : Transform written content into a functional, user-friendly guide for the software.
• Adobe FrameMaker Expertise: Utilize Adobe FrameMaker to create single-source documents connected to the service software.
• Documentation Library: Develop and organize a structured library of application documentation for internal and external use.
• Information Architecture: Apply information architecture expertise to structure in-app user guides and help services effectively.

QUALIFICATIONS:

• Proficiency in XML, JavaScript, and documentation-as-code workflows.
• Expertise in Adobe FrameMaker, Adobe RoboHelp, and Adobe Captivate.
• Extensive experience with Software as a Service (SaaS) platforms and Single Source Authoring methodologies.
• Strong skills in gathering and applying user feedback to improve documentation usability.
• Demonstrated ability to facilitate peer editing and manage production reviews.
• Experience in training or mentoring team members is a plus.
• Excellent organizational and communication skills.
• Strong understanding of UX/UI principles and how they inform documentation design.
• Ability to collaborate with cross-functional teams effectively.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or other protected categories. Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Shoppa's Material Handling offers a competitive salary and benefits that include 401(K), health insurance,

PTO.