Business Analyst

Location: Columbus, Ohio (Hybrid; 2-3 days in-office; Tue/Thu preferred)

Pay Rate: $48-$55/hour depending on experience (W2 Contract)

Length: Feb 2025 - Aug 2025

Description:

This is an exciting opportunity to contribute to a well-known retail company celebrated for its innovation, customer-first approach, and strong brand presence. The Business Analyst will play a vital role in driving business and technical teams toward the successful execution of small to medium-sized projects with moderate complexity. The role requires collaborating with internal and external partners to document business processes, streamline workflows, and ensure technology solutions align with business goals.

In this position, you will lead cross-functional teams through the full project lifecycle, from concept to implementation, while managing scope, risks, and escalations to ensure seamless execution.

Primary Responsibilities:

• Lead requirements management for small to medium-sized initiatives or projects across the brand, including:
• Elicitation (implementation/discovery/RFP)
• Prioritization and verification
• Communication and traceability
• Business goal alignment
• Document and align on requirements for integrations and dependencies across multiple teams.
• Create process maps (current and future states) for areas of technology or business units to identify opportunities for optimization or automation, including:
• Functional and cross-functional workflows
• System and data flows
• Build collaborative partnerships with vendors, mid-management stakeholders, delivery teams, and senior PMO members to achieve project goals.
• Provide Change Management support by creating user manuals, guides, or standard operating procedures for training purposes.
• Serve as a "Voice of the Customer" during implementation phases to uphold requirements integrity, supporting development, testing, and release efforts.
• Collect and analyze project data/results to support key metrics and value management.
• Contribute to business case development by documenting sub-investments and providing tactical input for process improvements within the Business Analysis framework.
• Support project post-implementation through hypercare/warranty periods, lessons learned, and closure activities.
• Demonstrate flexibility in applying vertical or horizontal approaches to requirements management based on delivery methodology (waterfall, agile, or hybrid).

Qualifications & Experience:

• Experience: 3+ years of Business Analysis experience required, preferably within the retail sector, supporting areas such as:
• Data and analytics management
• Infrastructure (database, network, security)
• E-commerce platforms
• Customer service
• Warehouse management
• Marketing technology
• Order management
• Point of sale (POS) systems
• Content management
• Proficiency in requirements management, process modeling, and documentation techniques (e.g., use cases, scenarios, user stories, business rules, context diagrams).
• Strong problem-solving skills and ability to adapt to new challenges.
• Proven ability to work effectively in cross-functional teams, including external vendors.
• Exceptional organizational skills and meticulous attention to detail.
• Excellent communication skills, with the ability to influence and align partners at all levels.
• Familiarity with tools such as Jira, Confluence, Miro, Visio, Microsoft 365, and ServiceNow SPM module is a plus.
• Certifications (e.g., IIBA CCBA, CSM/PSM, BPM) are a bonus.
• Bachelor’s degree in business or an equivalent combination of education and experience.

What to Expect in This Role:

A typical day involves:

• Defining project scope and managing end-to-end requirements.
• Mapping current and future state business and system processes.
• Creating and managing centralized documentation for scope, requirements, and process design.
• Supporting User Acceptance Testing (UAT) and implementation phases, including training support through user guides and SOPs.
• Providing post-implementation support to ensure successful project outcomes.

This position will primarily focus on discovery, process mapping, and business requirements, ensuring successful execution of initiatives that ladder back to business goals.

About Us:

Russell Tobin is proud to support this dynamic retail brand as it continues its transformative journey. This opportunity will give you hands-on exposure to impactful projects, cross-functional collaboration, and the chance to contribute to a high-profile organization driving exciting initiatives.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.