The Opportunity

• We are seeking a Conference Services Coordinator to join our Firm in our Los Angeles office. The Conference Services Coordinator is responsible for the coordination of all facets of Conference Services. The coordinator ensures all internal and external clients experience premier service with regard to telephone communications, conference rooms, visiting offices, catering services and audio/visual setups. This position also requires strong initiative, problem solving skills, sound judgment, proficiency with internal technological resources, attention to detail, superior customer service skills and the ability to work collaboratively across multiple departments. The position requires in office presence five days per week and the hours are 9:00 AM – 5:00 PM.

Job Responsibilities:

• Ensures telephone calls are consistently answered in a professional manner, handled knowledgably, and directed promptly, while proficiently utilizing phone system software.
• Greets and directs internal and external clients and adds guest names to building security website, coordinating expedited security and manages building parking validations.
• Provides knowledgeable troubleshooting assistance on conference room technology and proactively coordinates with Network Support to ensure seamless technology support.
• Assist visiting attorneys with car and messenger services.
• Resolves customer service and technical issues related to Conference, Catering, and A/V services.
• Generates daily reports to support departments, including details regarding visitors, catering services, functions, and technology.
• Performs weekly review of all reservations for the upcoming week in preparation for meetings with the Kitchen and Accounting Department.
• Works directly with external clients to determine the appropriate conference room space, food, beverage, parking and Network needs.
• Handles scheduling of breaks and lunches to ensure appropriate coverage at all times.

Education And Experience:

• High school diploma
• Minimum of five years' experience in a similarly structured customer service environmen