Job Description Job Description ROLE DESCRIPTION: As a Customer Service Representative with Tim Heffentrager Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES: Answer customer inquiries and provide policy information.Assist clients with policy changes and updates.Process insurance claims and follow up with clients.Maintain accurate records of customer interactions.Assist in setting appointments for Agent and other Team MembersQUALIFICATIONS: Strong communication and interpersonal skills.Detail-oriented and able to multitask.Previous 1-3 years insurance customer service experience preferred.Property / Casualty license required