Castaway Bay Front Desk Agent at Cedar Point summary:
As a Front Desk Agent at Castaway Bay, you will provide exceptional customer service to guests, handle check-ins and check-outs, and manage guest inquiries both in person and over the phone. Your role involves utilizing the hotel Property Management System and ensuring a smooth operational flow at the front desk. This position offers the opportunity to interact with diverse clientele while contributing to creating memorable experiences for our guests.
Overview:
$14.25/hour
Ages 18+
At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Castaway Bay.
You’ll also…
- Check guests in and out of Castaway Bay and answer any guest questions or concerns throughout their stay.
- Answer guest questions in person and on the phone.
- Collect and record all charges as well as perform general office procedures.
- Learn and utilize the hotel Property Management System.
Responsibilities:
Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Must be at least 18 years of age
- Ability to bend, crouch, and stoop, push cart weighing up to 50 lbs., and use cleaning chemicals
- Ability to provide exceptional guest service
- Ability to work nights, weekends, and holiday periods to meet business needs
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Keywords:
Front Desk Agent, Customer Service, Hotel Management, Guest Relations, Property Management System, Cedar Point, Castaway Bay, Check-in, Check-out, Hospitality