Cust. Service lead Mission
Oversee all aspects of the retail unit when in the manager in charge role with an emphasis on complete customer satisfaction. Team Player welfare.
Personal Qualities
- Strong, self-motivated positive attitude with the ability to lead and motivate others
- Passion to succeed with self-driven desire to improve through ongoing leadership and product knowledge training
- Desire and ability to sell and have a passion for customer service
- Highly adaptable and able to handle stressful situations
- Strong interpersonal skills with the ability to listen to, communicate with and understand customers, and Team Players
- Strong analytical skills and detail oriented
- Committed to using a systematic approach to problem solving
Essential Functions
As Related to Customer Service:
- Ensure Customer Experience Team properly executes tasks
- Uphold an environment that is passionate about providing customer service
- Build customer loyalty by ensuring that Team Players maintain the high standards of customer centric care and adhere to culture programs
As Related to Team Players:
- Responsible for upholding Prasek's company policies and procedures
- Some accounting responsibilities with regards to registers & checkup office
- Delegate work to the appropriate Team Player based on the individual's ability to accomplish the task while in the manager in charge role
- Assist with Team Player's breaks and lunches as needed
- Nurture teamwork among Team Players ensuring a focus toward common goals
- Work closely with managers to ensure daily tasks are being completed throughout the store
Requirements
Education, Knowledge and Experience
- High school diploma, GED, or currently be enrolled in High School
- Cashier experience desired
- To provide superior customer service, have a general knowledge of all products and menus
- Thorough knowledge of or ability to learn the POS system's functions and operations
Physical and Other Requirements
- Must be able to lift and carry 50 pounds
- Must be able to walk, bend, squat, reach overhead and side-to-side, and stand for an extended period of time
- As dictated by business and need, may be asked to work extended hours and varying work schedule