Tasks Roles & ResponsibilitiesIn the field of CRM, the responsibilities are:Management of Churn Prediction & Prevention Program (Brand & Service)Preparation, Ramp-up, Implementation phase, and Leading the action plan strategy throughout the RegionLead and track a uniform Customer Journey Process for the RegionManagement of the reporting and development of the Customer Journey Cockpit (KPIs throughout all PLA areas) Marketing SME, Responsible for customer-facing digital communications in the RegionCreation and execution of regional and local campaigns through Marketing (including trainings for the markets)Develop hand-in-hand with Marketing, Sales, and Aftersales PLA areas the communication strategy (building segmentations, target groups, contents, etc.) to customers and known prospects through CRM systemsInternal and external reporting and analysis of Marketing Campaign ManagementManagement and administration of CRM system’s usersResponsible for all new mailing and digital communication systems for the marketsSupport in development of PCP/CCP materials for the RegionLead customer and prospects programs (e.g., Waiting for Delivery, New-Model Launch programs, etc.)Other duties as assignedQualifications QualificationsEducationCollege degree in business administration, marketing or related fieldExperienceWorking experience in operations and/or marketing management in the automotive industrySkillsExcellent verbal and written communication skillsFluency in English and Spanish languages requiredAbility to effectively manage multiple tasks/projects at the same timeCreative and analytical thinking skills with the ability to structure informationHighly organized with strong attention to detailSelf-motivator who can work independently of supervisionAbility to set and meet strict deadlinesGood presentation skillsComputer proficient (Excel, PowerPoint, Word, Lotus Notes)CompetenciesAnalyticalStructuredCommunicativeFlexible/AdaptableCustomer-FocusedSelf-MotivatedPhysical Requirements:Must be able to lift 15 pounds at timesWhile performing the duties of this job, the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computerMust be able to effectively work and complete tasks in an open office/noisy environmentThis job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. The noise level in the work environment and job site can be loudPercentage of required travel: 15%Schedule/Shift: 40 weekly hoursAt a Glance Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications, and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state, or local law.If you are an applicant from the state of California, please review the California Applicant Privacy Notice here .#J-18808-Ljbffr