Job Summary:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client's accounts. This role requires responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client's Cash Management products and services, Client's Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Key Responsibilities:

• Handle incoming phone calls regarding various service inquiries on Client's accounts.
• Respond with a high degree of accuracy and efficiency.
• Consistently meet key department performance metrics.
• Provide support for Client's Cash Management products and services.
• Assist with Client's Online (client website) and Mobile app inquiries.
• Address general account or financial-related inquiries.
• Contribute in a fast-paced, team-oriented environment.
• Multi-task and adjust quickly to changes in a busy financial service center.

Required Qualifications:

• Excellent customer service skills.
• Excellent communication skills.
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
• Preferred work experience in a technical support role (not required).
• High school diploma or GED with relevant work experience.
• Ability to diagnose the cause of problems in a complex environment and provide effective solutions quickly.
• Self-motivated and able to work on own initiative in a high-pressure environment.
• Willing to work variable shifts, including evenings, weekends, and public holidays.

Preferred Qualifications:

• College degree.
• Previous contact center experience.

Education: Bachelors Degree