Our client, a well known fashion brand, is looking for a Business Systems Analyst to join their team in Mason, OH! This position will be a hybrid schedule with 3 days a week in office.
Responsibilities:
- Tier 2 support of NA Customer Care Systems to include Genesy's suite of solutions, supporting adjunct applications and IVR self-service platforms
- Participate in departmental on-call rotation to include after-hours and weekend support
- Act as point of contact between the business and IT to communicate, follow-up and escalate system issues.
- Collaborate with vendor partners to drive problem resolution, identify root cause, and support after hours incident mitigation work
- Manage all NACC Agent desktop equipment and software image profiles
- Serve as a system administrator for call center technologies
- Management and procurement of contact center equipment to support growth and RTB equipment maintenance
Requirements:
- High School diploma
- 3-5 years’ experience supporting a medium to large scale Contact Center environment
- Strong verbal and written communication skills
- Excellent Customer Service orientation
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
Opportunity Awaits.