The Host is responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

The essential functions include, but are not limited to the following:

• Warmly greet, acknowledge and seat guests.
• Answer telephones, and take orders, messages and reservations in prompt professional manner
• Available to work a variety of hours, days and shifts, including weekends
• Manage reservations to effectively seat entire floor plans
• Maintain complete and accurate guest records and reservation notes
• Maintain positive guest relations at all times
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment 
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively 
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

• Knowledgeable in the various outlet menus and times of operation.

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy 
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

Language Skills

• High School Diploma or GED
• Restaurant Experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands & arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift &/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, & the ability to adjust focus.