Our client located in Nashville, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the creative manufacturing industry!
The Customer Service Representative is a temp to hire opportunity with a tentatively hybrid schedule.
Responsibilities:
The Customer Service Representative is responsible for delivering outstanding service to both external customers and the sales team. This includes leveraging comprehensive knowledge of company products and services, and effectively collaborating with team members within the customer service department.

• Respond promptly to customer inquiries, providing accurate information about order statuses and product details.
• Process customer orders/changes/returns according to established department policies and procedures.
• Communicate with customers and sales representatives regarding pricing, shipping dates, potential delays, and other pertinent information.
• Follow up on orders to ensure on-time delivery.
• Address and resolve product or service issues by understanding customer complaints, identifying the cause, offering appropriate solutions, and ensuring the issue is resolved promptly.
• Coordinate with production, shipping, warehouse, or logistics teams to expedite or trace missing or delayed shipments.
• Provide product usage assistance to customers or direct them to the right person for support.
• Maintain and update the customer database, including names and addresses.
• Collaborate with other departments and work with retailers and sales representatives to foster customer loyalty.
• Assist in resolving disputed credit items or terms with customers.
• Provide regular feedback to the manager regarding customer concerns or service issues.
• Partner with the sales team to ensure customer service expectations are consistently met or exceeded.
• Package and ship customer sales samples as needed.

• 1-2 years' experience in a Customer/Client Focused support role.
• High school diploma or equivalent; college degree preferred.
• Strong phone contact handing skills and active listening.
• Customer orientation and ability to adapt/respond to different types of character.
• Must be able to multi-task, prioritize and manage time effectively in a fast-moving environment.
• Strong problem-solving ability.
• Detail oriented.
• Ability to work under pressure.
• Oral and written communication proficiency.
• Must be able to work in a Team environment.
• Proficient in Microsoft Office Suite (Word, Excel), internet, and email.
  • Must be able to travel to trade shows if attendance is requested. (Limited travel if at all-they have about 3-4 trade shows in Dallas, New York.)

• Effective Communication & Listening: Skilled in both verbal and written communication, with the ability to understand and address the needs of customers, colleagues, and leadership.
• Collaboration & Teamwork: Ability to work well with managers and staff, fostering a positive, collaborative work environment.
• Integrity & Leadership: Earn the trust of coworkers and management, demonstrating ethical decision-making at all times..
• Energetic & Positive Attitude: Maintain enthusiasm for work, completing tasks efficiently and to the highest standards.