The Company
Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
Customer Service Specialist
Job Summary
Customer Service Representative
Job Summary
The customer service representative will be responsible for managing the order to cash process from order inquiry to payment/collections in a dedicated market. The role will be also responsible for profitably anticipating and satisfying the customer'sneeds. The position will require close cross-functional collaboration to ensure proper fulfillment of the customers' orders and help Sales grow shares within the market.
Key Tasks and Responsibilities
•Responsible for the coordination and execution of order management
across multiple accounts. Will lead activities such as customer account
relations & communication, order management from order entry to
payment, optimizing ERP & CRM processes, scheduling of orders,
handling multiple modes of transportation
•Ensure a proactive market approach by monitoring customer order patterns,
and contacting them to track missing volume.
•Monitor customer experience and engage with internal stakeholders
(Production, Customer Account Services, Logistics, S&OP, Sales, Credit /
Controllers, and Billing/Collections...) to meet and exceed customer
expectations
•Develop an understanding of customers, products and applications to more
effectively anticipate customer needs
•Ensures Customer Service activities comply with all financial and
accounting requirements (including SOX, GAAP and IFRS)
•Provide insight and direction to internal and external audit coordinators.
•Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Skills and Attributes Requirements
•Critical thinking skills- need to profitably anticipate and resolve customer
needs
•Effective communicator across all levels of the organization to include
internal & external customers / vendors
•Ability to prioritize multiple tasks and deadlines
•Strong ability and desire to work in a team and collaborate
cross-functionally
•Process driven and ability to quickly learn new systems
•Ability to improve the customer experience and internal efficiencies
•A team player willing to take on increased responsibilities
•Preferred but not required
Proficiency in SAP or MS AX and Salesforce
Knowledge in international trade and incoterms
Education/Experience Requirements
•High School diploma required , Bachelor's degree preferred
•1-3 years' experience in customer service, analytics, billing or supply chain
preferably in a manufacturing environment
•2-4 years' experience with ERP database system , preferably SAP or MS
AX
•Preferred experience with a CRM software such as Salesforce
Environment
Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral).
Position Type
Full time
and
Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.