Customer Service Representative

job
  • NESCO Inc
Job Summary
Location
Rochester ,NY 14600
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
29 Jan 2025
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Job Description

We are looking for a Customer Service Representative for our client located in the Henrietta area. If you are looking to get your foot in the door with a highly reputable company apply today!
Pay Rate: $18/hr
Schedule: M-F 9am-5:30pm
Type: 3+ Month Contract
Job Summary:
Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers' compensation, ERISA bonds, BOP, and EPLI. Maintains a high level of knowledge concerning the products and services supported by the Company.
Job Responsibilities:

  • Assists external users of technical products by answering questions and solving problems related to their use.
  • Identifies, investigates, and researches user questions and problems.
  • Researches and resolves product and service issues relative to the Property & Casualty suite of products for internal and external clients.
  • Diffuses client concerns and notifies management of critical situations to ensure the best solution is implemented for both the client and company.
  • Responds to inbound calls and places outbound calls as required by the business unit relating to Property & Casualty suite of products and/or Workers' Compensation Payment Services.
Job Requirements
  • High school diploma required.
  • A minimum of 2 years of customer service or insurance-related experience.
Apply Today!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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