AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service Specialist
Customer Service Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice, and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities, to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and completing complex orders with accuracy to ensure patient needs are met.
Job Duties:

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Contributes to creative problem-solving and decision-making to achieve sales goals
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Facilitate resolution on customer complaints and problem solving
• Pays attention to detail and has great organizational skills
• Actively listens to patients and handle stressful situations with compassion and empathy

Competency, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent customer service skills
• Product knowledge
• Motivation for sales
• Ability to work independently and with a team
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Requirements
Minimum Job Qualifications:

• High School Diploma or equivalent
• One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.