Mass Markets - JobID: 43989 (Customer Service Representative) As an Inbound Customer Service Agent at Mass Markets, you'll: Be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Utilize knowledge base and training to accurately answer customer questions...Hiring Immediately >>