Primary Skills: Customer Service (Expert), Excel (Intermediate), HIPAA Compliance (Advanced), Medical Terminology (Intermediate), Problem-Solving (Advanced)
Contract Type: W2
Duration: 12 Months
Location: West Sacramento, CA - 95065 (Onsite Monday to Friday, 8AM - 5PM)
Pay Range: $25.50 - $27.50 per hour
Job Summary:
We are seeking a Customer Service Specialist to ensure unparalleled customer satisfaction in our clinical laboratory processing. The role involves being the primary point of contact for our customers, including clinical, pharma, and clinical trial testing sectors, ensuring all needs from kit delivery to final report generation are efficiently met. The ideal candidate will maintain complaint logs, perform quality checks, and assist in training client services personnel, ensuring the company's policies and procedures are up to date and reflective of current practices.
Key Responsibilities:
- Act as the primary customer contact, ensuring all client needs are met, from kit delivery to final reporting.
- Maintain detailed logs of customer issues and ensure senior leadership is informed of complaints.
- Ensure accurate billing and reimbursement records for clinical samples.
- Conduct and partner in quality checks of all customer deliverables.
- Provide training to other client service personnel as needed.
Must-Have Skills: - Proficiency in Excel and general computer skills.
- Excellent verbal and written communication skills.
- Strong understanding of regulatory compliance, including HIPAA.
Industry Experience Required: Minimum of 2 years in Customer Service, preferably in a clinical laboratory or related healthcare field.
Qualifications: - An Associate's degree (AA or AS).
- At least one year of experience in a related field.
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