Provide assistance guidance and direction to visitors, patients, department/unit and hospital staff. Perform general office duties (i.e., answer phones, typing, and office supply requisition, etc.) Scheduling department/unit patients and thorough understanding of related examinations.
Greets and assists visitors. Answers telephones and provides appropriate information. Performs clerical tasks, as assigned. Works in environment of a highly confidential having demanding workload, complex telephone system or switchboard and/or where information of a more complex and confidential nature must be accurately provided to callers.
Essential Duties:

• Greets visitors and ascertains name and other pertinent information. Determines nature of visit. Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor's arrival. Maintains log of all visitors including name, affiliation, date, and time of visit.
• Answers telephone(s). Screens and forwards calls. Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, University or department publications and guidelines and/or personal knowledge. Route calls for employees, as appropriate. Accurately takes and delivers messages. Maintains log of all calls requiring further action.
• Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival. Receives and sends out messenger or courier items.
• Performs a variety of routine clerical tasks(may include processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining log for package pickup and delivery, transmitting information or documents to employee using computer, mail or fax, photocopying, scanning and collating, filing, etc.), as time permits. Provides support to the executive assistants in the office.
• Assures that reception area is clean and orderly. Assures that the department and adjoining areas are neat and clean.
• Performs other related duties as assigned or requested. The Hospital reserves the right to add or change duties at any time.

Required Qualifications:

• Req High school or equivalent

• Req 1 year Receptionist experience, preferably general office experience in hospital environment. *Including but not limited to answer telephone(s), communicate with others to gather information, input data, maintain logs, read handwritten text, research information, computer network, computer peripheral equipment, fax, personal computer, photocopier, switchboard.

• Req Proficient oral/written communication skills.
• Req Demonstrates excellent verbal and written communication skills.
• Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.

Preferred Qualifications:
Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $21.00 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is a smoke-free environment
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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