Description
Position at Pilgrim's
CUSTOMER SERVICE REPRESENTATIVE
***RESUME REQUIRED***
PURPOSE AND GENERAL SUMMARY:
Pilgrim's is looking for a CUSTOMER SERVICE REPRESENTATIVE to process all orders received for accounts that are assigned to this position daily. The Customer Service Rep coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary. This role will be based in at our processing plant in Cold Spring, MN.
At Pilgrim's, Safety Is A Condition, which means the safety of our team members comes first - always.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Processes daily all orders received for accounts that are assigned to this position.
•Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.
•Evaluates inventory, production and transportation issues in order to coordinate customers' orders.
•Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
•Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.
•Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.
•Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
•Maintains ability to promote partnerships with both internal and external customers.
•Promotes a positive and professional representation of the company to each customer.
•Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.

• Other duties as required.

EDUCATIONAL REQUIREMENTS and BASIC QUALIFICATIONS:
•Associate's Degree in a related field is preferred, additional related work experience will be considered in lieu of the education requirement.
•1-3 years in a customer service related position is required
•Great attention to detail
•Professional telephone skills required
•Able to maintain a positive attitude while dealing with multiple tasks
•General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook is preferred
•A strong belief in Customer Service and outstanding customer service skills are required
•Ability to work in a fast paced environment
•Ability to be available outside of normal business hours (including weekends)
•Possess strong written and verbal communication skills

• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits :

• Benefits : Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off : sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $19-21/hour; and
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate's relevant experience, qualifications, skills, competencies, and proficiencies for the role.
We will accept applications and resumes for this position until February 5, 2025 .
About us: Pilgrim's is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim's processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 50,000 people and contracts with more than 5,200 family farmers. Pilgrim's is headquartered in beautiful Greeley, Colorado.
EOE, including disability/vets