Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance client satisfaction.
• Analyze customer issues and provide effective solutions or escalate as necessary.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Maintain detailed records of customer interactions in our computerized system.
• Demonstrate excellent phone etiquette while interacting with clients.
• Collaborate with team members to improve service delivery and resolve complex issues.
• Assist in training new staff on customer service protocols and best practices.

Qualifications

• Previous experience in a call center or customer service environment is preferred.
• Strong typing skills with the ability to input data accurately while conversing with customers.
• Excellent verbal and written communication skills, with a focus on client services.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Multilingual abilities are a plus, enhancing communication with diverse clientele.
• Proficient in using computer systems and software relevant to customer support tasks.
• A commitment to providing high-quality customer service and support.