Job Title: Director of Club Operations

Location: Multi-Unit - Racquet Clubs in Manhattan, NY & Southampton, NY

Job Summary:

The Director of Club Operations will oversee the operations of two premier racquet clubs: one indoor racquet club located in Manhattan and another outdoor Private Member’s racquet club in Southampton, NY.

This role is responsible for ensuring seamless operations, exceptional member experiences, and efficient coordination between both locations. The Director will provide strategic leadership across all departments, including programming, food and beverage services, events, and facilities management, while maintaining the highest standards of quality, service, and profitability. This is a dynamic position requiring flexibility, strong organizational skills, and the ability to manage seasonal operations. The Director will also be responsible for the successful planning and execution of events, including tennis tournaments, corporate functions, and private social events.

Key Responsibilities:

Club Operations Management

• Oversee daily operations of both clubs, ensuring consistency in quality, service, and overall member experience.
• Act as the primary point of contact between all clubs, ensuring smooth communication and operational alignment.
• Develop and implement operational procedures and standards tailored to the unique needs of each location.
• Monitor and manage budgets, expenses, and revenue streams, ensuring financial performance goals are met.
• Develop and refine policies, procedures, and pricing models to maximize efficiency and profitability while maintaining member satisfaction.
• Ensure the club’s technology stack seamlessly integrates with Kent Hospitality Group’s (KHG) systems. This includes tools like POS systems, booking platforms, inventory management, and CRM software and any other operational technology to ensure a unified, efficient, and streamlined workflow. 

Member Experience

• Build and maintain strong relationships with members, ensuring their needs and expectations are consistently exceeded.
• Maintain connections with staff, guests, and other shareholders while continuing to foster new relationships.
• Collaborate with other leaders to develop and execute engaging programs, clinics, and events, especially during peak seasons.
• Address and problem solve member feedback promptly and professionally, using insights to improve services and operations.
• Have a thorough knowledge of KHG’s concepts, menus, and service capabilities.

Team Leadership

• Recruit, train, and manage a team of department heads and staff, fostering a culture of collaboration and excellence.
• Provide leadership and mentorship to ensure consistent performance and professional growth among team members.
• Ensure adequate staffing levels, especially during Southampton's summer season. 
• Nurture positive and productive working relationships.
• Be an exemplary leader by being a self starter and setting the expectations.
• Self manage timelines to achieve goals and fulfill necessary task
• Implement company policies, protocols, and maintain standards.
• Ensure company policies and procedures are followed.
• Be a creative logical thinker with a focus on creating the optimal outcome.

Tennis Programming & Facility Oversight

• Oversee the planning and execution of club-hosted tennis tournaments, ensuring all logistics, staffing, and facilities meet professional standards.
• Partner with marketing teams to promote events, increase participation, and drive revenue growth through tournaments and private functions.
• Partner with tennis directors and coaches to plan and execute training programs and lessons.
• Oversee the maintenance of tennis courts, facilities, and equipment to ensure they remain in top operating condition.
• Manage seasonal transitions between Manhattan and Southampton locations, coordinating facility readiness and member communication.

Food & Beverage Operations

• Work with the food and beverage team to deliver elevated dining experiences (Southampton).
• Develop strategies to enhance profitability and member satisfaction in all dining and event spaces.

Qualifications:

Flexibility: Ability to travel between Manhattan and Southampton as needed, with a commitment to being on-site during peak seasons in each location.

Experience: Minimum 5+ years of leadership experience in operations management, preferably in luxury clubs, hospitality, or sports environments.

Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Skills:

• Proven ability to manage multi-location operations.
• Financial acumen with experience in budgeting and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment with seasonal demands.
• Knowledge of tennis programming, club management, and luxury service expectations.

Compensation & Benefits:

• Competitive salary, commensurate with experience.
• Performance-based bonus structure.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Travel reimbursement between locations.
• Complimentary club membership.