Job description

Assistant Store Manager

Role objectives

The Assistant Store Manager is an ambassador of BALLY. You will take ownership of the business along with your store manager to maximize store productivity and profitability in “The BALLY Way” by growing, developing and leading your team.

Duties and responsibilities

As an Assistant Store Manager at BALLY you will support your Store Manager in managing the team and store operations to ensure achievement of targets and the development of all store staff. Your duties will include but are not limited to:

Leadership & Management:

• Coach, mentor and develop the store staff, including Sales Consultants and Senior Sales Consultants.
• Manage, motivate and up-skill the team to achieve key performance indicators including individual sales targets, mystery shopping, AVT, and IPT in collaboration with Japan and regional trainers.
• Support your Store Manager in recruitment, evaluation and career development of your team in collaboration with Human Resources Business Partner, Japan.
• Training and development of the Sales Consultants in order to ensure up-to- date product information and subsequent success in business results.

Network & Client Management:

• Foster a client centric team who develop and promote a loyal clientele according to sales and brand strategy.
• Act as the ambassador for BALLY within your market, including being responsible along with your Store Manager for the relationship of your store with the internal and external environment. This includes collaborating with head office teams to support and be involved in local campaigns and activities.
• Keep informed of the market including our competitor strategy and the voices of our clients.

Store Operations:

• Achieve store sales targets in accordance with budget and be agile in order to continue to grow your store and the BALLY brand and optimize the contribution of your store.
• Optimize the client experience by ensuring your team are prioritizing clients at all times and ensuring an adequate team member to client ratio.
• Ensure store is kept clean and presentable at all times including collaborating with external cleaning vendors.
• Ensure timely implementation of all training initiatives and subsequent maintenance in collaboration US Corporate team and HQ.
• Monitor objectives and sales targets according to budget/forecasts on a daily, weekly and monthly basis.
• Ensure productive, fair and cost efficient rostering of employees with the aim of maximizing team members on the sales floor during peak sales periods and promotional periods.
• Monitor all expenses and costs within your store in order to achieve positive store contribution and be in line with the budget, including personnel costs, shrinkage and margins.
• Ensure store is maintained in line with budget, including organizing electricians and contractors to replace lighting and repair store fixtures.
• Identify and suggest where BALLY can invest in order to grow your store and the wider to the General Manager.
• Manage store inventory including replenishment, and collaborate with head office teams to conduct stock inventory and visual merchandising changes.
• Ensure compliance in security procedures.
• Regular and ad hoc management of administration tasks and reporting on a daily, weekly, and monthly basis.

Workplace Health and Safety

Take reasonable steps to:

• Monitor workplace health and safety matters.
• Identify and assess potential hazards and workplace health and safety risks.
• Ensure compliance with all workplace health and safety policies and procedures.
• Provide relevant information, guidance and support to engaged workers in relation to work health and safety.

Requirements

Knowledge/Work Experience

• Retail experience including a strong operations background and experience in mentoring junior staff.
• Experience in a customer centric environment.
• A proven history of achieving and exceeding targets pertaining to sales and service attitudes.
• Charismatic, convincing and passionate.
• Service orientation and client centric.
• Results and business oriented.
• People oriented, a high emotional intelligence.
• Proactive, able to make decisions and solve problems.
• Strong business acumen.
• Punctual and reliable.
• Adaptable, positive mindset.

Skills

• Selling and communication skills.
• Desirable: People management skills (able to manage, motivate, coach and develop people).
• High attention to detail.
• Deadline orientated and organized.
• Ability to manage multiple tasks.
• Excellent problem solving skills.
• Strong relationship management skills.

About BALLY

Innovation – Functionality – Modernity. Since 1851, these three principles symbolize the enduring pioneer spirit of founder Carl Franz Bally – an ethos that continues to imbue this authentic Swiss brand with its visionary commitment to cutting-edge techniques and world-class craftsmanship. Over 160 years after Bally was founded, leather remains its medium and inspiration; a fine natural material that serves both functionality and creativity. Every product is a testament to Bally’s passion for perfection: the punctuation of a brogue; the soft touch of a bag’s leather; the classic silhouette of a sartorial jacket; the elegant contour of a Bally heel. Bally’s expertise and integrity have developed a culture of excellence that uplifts its collections to the status of artistic expressions. Today, Bally is the unique Swiss luxury shoe and accessories brand.

Job Type: Full-time

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift