Job Description
DUTIES AND RESPONSIBILITIES:
•Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing
fast and friendly Customer Service.
•Assists customers by making product suggestions.
•Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction.
•Answers and responds to incoming calls appropriately. Receive and appropriately resolves
customer complaints and reports to Store Director as needed.
•Assists with planning nightly operations, monitoring production process following company procedures and
profitability.
•Builds Grocery displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area
and department.
•Implements effective promotional and seasonal displays. Assists with coordinating grocery sales
promotions.
•Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly
maintained.
•Ability to follow and maintain department standards and requirements.
•Monitors employee' productivity.
•Specific knowledge of duties performed by all department employees. Including but not limited to
Opening/Closing duties, Dairy and Frozen.
•Supervise, train and assign duties to department employees.
•Train employees in store policies, sales and record keeping procedures.
•Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb
Employee Handbook.
•Responsible for insuring proper code dating for all products within the department are being enforced.
•May assist with physical inventory taken every 6 months.
•Controls inventory to ensure adequate product quantity, quality and freshness and maintains
inventory levels according to division directives. Stocks and rotates product.
•Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in
back room and all Grocery Department areas.
•Controls shrink and cost.
•Implements correct product preparation techniques. Uses and operates related equipment such as pallet
jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
•Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting
quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage
guidelines and follows proper packaging techniques. Processes administrative paperwork and
maintains accurate department records.
•Accurately completes maintains and monitor daily log sheet, sales and labor and other required
paperwork and logs.
•Ensures that proper temperature levels for product are maintained. Complies with retail labeling
laws, federal and state regulations, Company and code dating policies