GENERAL PURPOSE:
Welcome and log in visitors, route incoming and inter-office calls, locate office personnel, maintain reception area, and provide professional levels of customer service to LABO staff, vendors, and visitors. Assist Corporate Properties (CP) Staff with administrative duties such as maintain logs and supporting work request activities. Manage sample pick up by vendors and assist with additional tasks as assigned.
The base pay range for this role is $16.59 - $23.87. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
•Handle incoming and inter-office phone calls. Take down vendor information and route to appropriate party.
•Provide customer service to, LABO staff, vendors and visitors to reception areas. Maintain a friendly and professional environment in reception.
•Categorize and assign work requests and assist CP Staff in maintaining tracking logs, and other administrative duties as assigned.
•Locate office personnel as needed.
•Assist with mail room- handling vendors picking up and dropping off samples.
•Assist in managing conference room calendars.
•Assist in special projects in support of CP as assigned.
COMPETENCIES:
People
•Collaboration
Self
•Leading by Example
•Communicates Effectively
•Ensures Accountability and Execution
•Manages Conflict
Business
•Plans, Aligns and Prioritizes
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
•Minimum 1-year experience in a face paced lobby environment; answering phones, assisting visitors, and staff. Ability to prioritize demands.
•Strong emphasis on customer service, both via the phone and in person, to both internal and external customers.
•Ability to provide a positive environment in the reception area, maintaining a professional and friendly demeanor at all times.
•Experience utilizing Microsoft Office Suite and ability to learn new programs and systems.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
For fully in-office: This role requires full-time in-office presence, including to (select all that apply) engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.