Overview:
Brokerage Coordinators are responsible to develop and maintain a profitable customer base; identify, source, qualify, and engage service providers for all Truckload Brokerage solutions; and negotiate rates and secure contracts with service providers, continually evaluating and monitoring service performance.
Responsibilities:
- Provide T/L rate quotes to customers, working directly with customers on quotes and negotiate pricing for services.
- Monitor email and electronic load boards.
- Receive and process shipments according to customer needs, shipment entry, and tracking and follow up.
- Manage daily load activities through discussion with customers and carriers to ensure excellent customer service.
- Contact assigned existing and potential customers on a determined schedule to develop customer and carrier relations to increase business
- Generate business through cold calls, qualified leads from existing customers and Kelley account representatives.
- Develop, maintain and grow customer relationships to create a diverse book of business.
- Source, qualify and set up new carriers from start to finish providing timely distribution of information to teams by uploading into the TMS.
- Secure contractual agreements with new service providers prior to load execution.
- Accountable for service providers performance and pricing accuracy.
- Research provider performance problems and provide feedback that facilitates resolution.
- Assist Accounts Receivable department with any delinquent accounts.
- Verify and establish customers credit.
Qualifications:
- Possess strong oral and written communication skills
- Ability to work in a fast-paced environment and prioritize tasks
- Self-motivated and possess ability to work effectively in a team environment
- Possess strong Customer Service skills
- Experience with 3PL (Preferred)
- 2-3 years brokerage/logistics experience
- Possess a strong working knowledge of Transportation Management Systems and other technology related to the brokerage industry.
Benefits:
- Stable and growing organization
- Competitive yearly pay starting at $45k
- Professional, positive and people-centered work environment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
sales, account manager, customer interaction, transportation, trucking, LTL, culture, family oriented, operations sales, brokerage, coordinator, logistics, 3Pl, 3rd Party Logistics, third party logistics