Location: Irving, TX (On Site) | Type: Full Time | Hourly Rate: $17.00
Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!
As a Customer Service Representative (CSR), you're one of the most important members at Norm Reeves Hyundai/Genesis of Irving . You are responsible for creating a great service experience for our guests, your positivity and attention to detail are what keep our guests coming back time after time.
What You'll Do:

• Greets all customers entering the service area with a friendly and upbeat attitude
• Responding to guest inquiries via phone and email, providing information and addressing any concerns.
• Collecting necessary information about the vehicle's issues or service needs.
• Providing updates to customers on the status of their vehicle.
• Ensuring a smooth and positive experience for customers during their visit
• Assists service advisors when needed

What You'll Need:

• You'll also need to be at least 18 years old
• Be available to work two Saturdays per month
• A valid driver's license and acceptable driving record
• Experience driving a range of vehicles; manual transmission a plus.
• Exceptional commitment to safety
• Strong sense of accountability
• Excellent communication and a positive attitude
• An eye for presentation and detail

What We Offer:

• Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
• Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
• Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
• Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.