Job Description Responsible for performing front desk duties, as well as accounting related tasks during the overnight shift.
- Performs all check-in and check-out related tasks.
- Manages online and phone reservations.
- Welcome guests upon their arrival and assign rooms.
- Registers guests, collecting necessary contact information.
- Informs customers of payment methods and verifies credit card information.
- Provides information about the hotel, as well as all Company promotions and events.
- Respond to guest complaints in a timely and professional manner.
- Works with housekeeping staff to ensure that all rooms are clean and fully furnished.
- Confirms group reservations and arranges personalized services for VIP guests.
- Promotes additional services, when appropriate.
- Maintains updated records of bookings and payments.
- Performs all other duties as assigned.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills - High School Diploma or G.E.D. required.
- Experience as a Front Desk Specialist, Receptionist or equivalent role preferred.
- Must be familiar with hotel reservation software.
- Must have an understanding of travel planning websites.
- Must be able to identify and address guest concerns and expectations.
- Must be knowledgeable of federal, state, and local laws.
- Must have excellent communication and organizational skills.
- Must be able to work all shifts, and weekends/holidays as required.
Job Benefits Company Benefits include (please note that some are reserved for Full Time Team Members only): Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment - both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Charitable Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.