Position Summary:
The Customer Operations Claims Representative will be responsible for gathering information from all parties involved to see through.
Essential Job Functions:

• Maintain claims submitted to the Claims portal from beginning to completion.
• Review claims for proper backup, attachments, and accuracy
• Review claims for discrepancies submitted by customer, such as incorrect PO# product delivered under, etc
• Assist with follow up on claims with IC, Shipper, and Carrier if needed
• Work with carriers and obtain Proof of Deliveries for shipments
• Work with Packaging & Damages team to ensure Freight, Plant, and/or Supplier claims are being generated and associated with customer claims, as needed to recoup losses. Provide CS Claim documentation and claim # to Damages for cross reference for tracking purposes
• Assist CSR's when needed with questions/guidance on claims
• Work with Chargebacks and Collections to resolve outstanding claims/short pays
• Manage claims inbox: Ensure CSR is copied in for proper follow up, answer questions from customers and accounting regarding outstanding claims or various claims process questions
• Ensure all claims are up to date with current notes regarding status of all outstanding claims.
• Ensure customers are using the most current claim form and completing all required sections appropriately.
• Forward credit memo information to customers once available from AR, if needed
• Follow up on outstanding claims that CSR's are responding in a timely manner and submitting claim packets for final review
• Assist with any recall or other mass claim processing (ex: claims for bottlers when exiting a SKU and remaining inventory is to be destroyed or returned)

Position Requirements:

• SAP experience preferred
• Smartsheet experience preferred
• Previous customer service experience
• Excellent written and verbal communication skills
• Must be able to think strategically and excel in both individual and Team environment
• Must be able to understand issues and help create solutions
• Superior attention to detail
• Positive attitude, self-motivated and ability to work in fast paced environment
• Excellent multi-tasking and organizational skills
• Microsoft Office skills
• Ability to research, gather, and organize information thoroughly

Base Pay Range: $17.00 - $23.00 Per Hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)