Customer Service Representative
Department: Mark Rink
Employment Type: Full Time
Location: Beaumont, TX
Compensation: $17.45 - $24.00 / hour
Description
Job Title: Customer Service Representative
Location: Beaumont, TX
Job Type: Full-Time
Reports to: Customer Service Manager
We are looking for a reliable and friendly Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential part in maintaining customer satisfaction and building long-lasting relationships with our clients.
Key Responsibilities

• Answer customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints, issues, or concerns efficiently and with a positive attitude.
• Provide accurate product/service information and assist customers with orders, billing, returns, and account updates.
• Document customer interactions and transactions in the company database.
• Identify customer needs and provide proactive solutions or recommendations.
• Maintain a high level of product knowledge and stay informed about company updates.
• Meet or exceed customer service performance metrics (e.g., response time, resolution time).

Skills, Knowledge and Expertise

• High school diploma or equivalent; college degree preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a positive attitude.
• Ability to handle high-pressure situations while maintaining a calm demeanor.
• Proficient with computer systems, Microsoft Office, and CRM software.
• Ability to work well both independently and as part of a team.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement