Customer Care Representatives (CCR) interact with consumers over the phone as well as via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to consumers via USPS and Express delivery.
JOB RESPONSIBILITIES:

• Facilitate ticket sales and pre/post-purchase consumer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions.
• Answer inbound calls to the box office
• Facilitate daily fulfillment operations for all Paciolan fulfillment clients
• Provide excellent written and verbal customer service to clients and consumers
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills, with a focus on accuracy and attention to detail
• Basic knowledge of computerized ticketing
• Experience with Microsoft Office Products
• Money handling experience
• Ability to connect honestly and openly with guests and your team.
• Ability to develop effective working relationships with fellow associates, managers, outside representatives, and agencies.
• You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully.

LICENSES OR CERTIFICATES REQUIRED:

• High School education required
• Event Box Office or customer service experience in a fast-paced and dynamic environment strongly preferred.

DEGREE OF SUPERVISION:
Moderate - Candidate is expected to be strongly self-motivated.
Compensation: $20 per hour
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.